Customer Service Training Durham NC
Customer service is the backbone of every company that deals with a customer base. Customer satisfaction is paramount to repeat customers, and customer loyalty is your money makers. That’s why training in how to retain customers and other customer service training skills can make or break your business.
Customer service training is also very important when you are looking for a job. Although a company may provide on the job customer service education, it is much better if you are already well versed in the phrase “the customer is king” and all that it truly entails. As a customer service professional your ultimate concern is customer satisfaction, and obtaining that satisfaction is not always an easy thing, particularly with a large company that provides multiple products and services. However, no matter if you are working with a small two person business or a multinational corporation they key to customer happiness is good quality service.
It is very important to know exactly how to retain customers. Customer loyalty means repeat business, and repeat business means repeat customers. Loyal customers also extend to your marketing, because word of mouth is free advertising for your business and may lead to referrals and new customers. So, don’t take customer service lightly. It should be the first thing and the last thing on your mind each day when you work your shift or think about how to improve your employee productivity. Use customer satisfaction as a gauge of how well your business is doing overall.
Red and Black Sponsors
Dates: 10/18/2013 – 4/13/2014
Newton Square Raleigh
230 Newton Road
Marketing Sparks & SeRentai's Catering Presents 1st Annual Red & Black Affair The Red and Black Affair will be coming to the Triangle in the Fall of 2013. Grow your business and increase your social capital while attending a powerful networking event. Creating business to business relationships has never been so much fun! No matter what type of business you have, being an entreprenuer is enough to allow you to attend this networking extravaganza. Elegantly showcased, the affair will have a wide variety of entertainment sources, along with wine and dine catering services available to all attendees. Wine and Dine has never looked so good!!!
The Red & Black Affair will be hosted by CEO of Marketing Sparks, Chanette Deans!
Friday, October 18th, 2013
8:00 p.m. -12:00 a.m
Event at Newton Square 230 Newton Road Raleigh, NC 27615
A Networking Event you dont want to miss!
Advance Tickets for sponsors $150 (Before 4/30/2013)please send an email to firstname.lastname@example.org Purchases begin November 15, 2012
Tickets must be purchased through eventbrite, no money will be taken at the door!
We will be providing heavy horderves & signature punch (non-alcoholic) or glass of wine