Customer Service Training Durham NC

Local resource for customer service training in Durham. Includes detailed information on local businesses that provide access to customer service trainers that help customer service representatives and other workers in customer service to increase customer satisfaction, customer loyalty and the number of repeat customers through increased listening skills, use of positive language and understanding of body language.

Intrex Internet Services
(919) 406-1578
200 Park Office Dr
Durham, NC
 
Wired Triangle
(919) 403-7400
3937 Saint Marks RD
Durham, NC
 
Sourcekit Software
(919) 286-3456
706 9th St
Durham, NC
 
Ajilon Consulting
(919) 941-5888
4222 Emperor Blvd
Durham, NC
 
American Data Technology Inc
(919) 544-4101
4512 S Miami Blvd
Durham, NC
 
Fire Stream Media
(919) 683-1100
305 E Chapel Hill St
Durham, NC
 
BBS Consultants Inc
(919) 477-5503
3215 Guess RD
Durham, NC
 
Propellor Interactive Design
(919) 544-7750
2314 S Miami Blvd
Durham, NC
 
Viux Systems Inc
(919) 957-3900
2407 Oleander DR
Durham, NC
 
Triangle Webnet
(919) 313-6200
5726 Fayetteville Rd
Durham, NC
 

Customer Service

Customer service is the backbone of every company that deals with a customer base. Customer satisfaction is paramount to repeat customers, and customer loyalty is your money makers. That’s why training in how to retain customers and other customer service training skills can make or break your business.

Customer service training is also very important when you are looking for a job. Although a company may provide on the job customer service education, it is much better if you are already well versed in the phrase “the customer is king” and all that it truly entails. As a customer service professional your ultimate concern is customer satisfaction, and obtaining that satisfaction is not always an easy thing, particularly with a large company that provides multiple products and services. However, no matter if you are working with a small two person business or a multinational corporation they key to customer happiness is good quality service.

It is very important to know exactly how to retain customers. Customer loyalty means repeat business, and repeat business means repeat customers. Loyal customers also extend to your marketing, because word of mouth is free advertising for your business and may lead to referrals and new customers. So, don’t take customer service lightly. It should be the first thing and the last thing on your mind each day when you work your shift or think about how to improve your employee productivity. Use customer satisfaction as a gauge of how well your business is doing overall.

Local Events

Flowing Streams Christian Business Empowerment Expo 2012
Dates: 7/20/2013 – 7/20/2013
Location:
Civic Center At The Durham MarriottDurham
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Entrepreneurship presented by PPN (Professional Placement Network) Academy-Thursday, June 20, 2013 at 6pm EST. (Session 2)
Dates: 6/20/2013 – 6/20/2013
Location:
Courtyard Marriott (Hillendale Road)Durham
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Finances presented by PPN (Professional Placement Network) Academy-Thursday, July 18, 2013 at 6pm EST. (Session 2)
Dates: 7/18/2013 – 7/18/2013
Location:
SpringHill Suites (15-501 towards Chapel Hill)Durham
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Second Annual ConTemporal Extravaganza
Dates: 6/27/2013 – 6/30/2013
Location:
Hilton NorthRaleigh
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Business & Technology Solutions Summit – Cloud & Big Data Conference & Expo
Dates: 8/20/2013 – 8/20/2013
Location:
Raleigh Convention CenterRaleigh
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